Start/Stop Service


Residential Service

Start Service
Click here if you are new or returning to Cleveland Utilities and would like to start services or if you are a current Cleveland Utilities customer and you would like to start services at an additional address.

Commercial Service

Start Service
Click here if you are new or returning to Cleveland Utilities and would like to start services or if you are a current Cleveland Utilities customer and you would like to start services at an additional address.

To submit an attachment to our applications department, please click the link below to use our File Upload form.
File Upload Form

Starting Service in the Office

The first question you will be asked is, “Are you renting or buying?” If you are buying, we need the exact address or the name of the previous owner. If you are renting, we need verification from the landlord. The application clerk will need to see two pieces of identification—one preferably a picture ID. If your mailing address is different from the service address, you need to provide it when you sign for service.

A security deposit is required for Electric, Water and Sewer service (see 'Deposit Information' section below). This security deposit is always applied against your final bill when service is discontinued. To waiver the deposit, a credit inquiry will be processed on all customers. If you require a co-signer, a credit inquiry will also be processed on the co-signer. A co-signer must currently be a residential customer of Cleveland Utilities. The co-signer needs to come to the office to sign your application and a co-signer agreement in order to have your service started without the security deposit.

An option for avoiding paying a deposit is our budget-friendly pre-pay program. Customers will need the same required information as above, but the pre-pay program allows our customers to pay for their service as needed. These customers are never charged a late fee, penalty, or deposit. Click here for more information

There is a $27.50 service charge on your first bill. This is a one time charge for all residential, commercial and industrial customers. This charge helps to offset the cost of setting up the account and physically beginning service at the requested location.

How to Discontinue Service
Your service may be disconnected by telephone if you can provide appropriate and correctly matching identification. You need an exact business date for disconnection and to give a final mailing address. Please have a current telephone number ready where you can be reached. Twenty-four hours’ notice is required for disconnection. You can also click the link below to discontinue service online.


Click Here to Stop Service


Required Information

Renters:                                                                                                                  New Owners:

Two (2) Forms of Identification                                                                               Two (2) Forms of Identification
        --One (1) must be a current State or Federal Photo ID                         --One (1) must be current State or                                                                                                                                                                              Federal Photo ID            
Verification of Address                                                                                             Verification of Ownership
         --Lease, Rental Receipt or Landlord Verification                                               --Purchase Closing Documents


Deposit Information

The deposit may be waived if the customer has a satisfactory credit inquiry. If a co-signer signs for service, the co-signer must have a satisfactory credit inquiry for the deposit to be waived. The credit inquiry is performed by a third party vendor.  The customer must be an active CU customer.

Deposits for commercial services vary and are set for each location by the Collection Department. These deposits are based on three factors:

  1. Past Usage history for the location.
  2. Estimated usage for the business to be located there.
  3. Past pay history of the business and responsible parties.

Click here to view Deposit Policy