What is the Customer Portal?
The Customer Portal is a service providing you the convenience to access your account information online with a username and password. By signing up for the Customer Portal, you are also enrolling in Paperless Billing. You may select the "One-Time Bill Payment" option to bypass the Portal and pay your bill (requires 12-digit CU Account Number). There is no charge for viewing your online account information or for paying your bill online. Please note: you will no longer log in directly to the 'Usage' portal. You will now log-in to the 'Billing Portal' and click a link to see usage information.
Why Sign Up for the Customer Portal?
- Paperless Billing
- Provides online access to your most recent bills and payments
- Allows access to pay your bill
- View detailed usage history
- Setup budget alerts via email/text messaging
- View current utility statements
- View billed services information
How to Get Started
To sign up for the Customer Portal you must first register online. To register for the Customer Portal, you'll need:
- 12 digit Cleveland Utilities account number
- Full name associated with Cleveland Utilities account.
- Your E-mail address
If you provide the correct information, access to the Online Customer Portal will be processed immediately. If you experience issues with our automatic sign-up [click here] to complete our Online Services form and your request will be manually processed on the next business day and access granted within 48 hours.
Payment Posting Timeframes
If you submit your payment online, your payment will post to your account immediately.
Online payments are not processed on the following holidays:
New Year's Day, Martin Luther King Day, Presidents' Day, Good Friday, Memorial Day, Independance Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Friday after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.
Other holidays or times are subject to non-processing and will be posted 1 week in advance on our website.
Disclaimer: All payments received through our online payment system will be posted according to the timeframes listed above. A confirmation number will appear on your screen once the payment has been processed. Payments will not be processed if you do not click the accept checkbox and button. A service charge of $20.00 will be charged for all returned checks. If you do not receive a confirmation number please contact our support prior to making another payment. Please note that some banks will hold funds for a period up to 10 days if you attempt to make duplicate payments. Cleveland Utilities is not responsible for duplicate payments posted by check (this can happen when you press accept payment button more than one time or attempt to make another payment). Cleveland Utilities reserves the right to discontinue this service at anytime or to anyone who does not follow the terms and conditions of this website or attempts to make payment with a check from a bank account with insufficient funds. Customers requesting a credit to their account or refund after payment is made using this service may incur additional fees by the processing company. All refund requests cannot be processed until the check clears through the banking institution (or 10 business days). By using this service you agree to this disclaimer and terms and conditions of this site. If you do not agree to these terms and conditions, do not use this site.